Management review of the National Trails in Wales for the Countryside Council for Wales. The review covered issues of organisation, staffing, finance, marketing and promotion, and was jointly funded by the Countryside Agency.

Reviewing a client's organisational culture and the challenges entailed in changing it; identifying the lessons of success and failure in similar organisations; advising on implementation.

Review of communications and marketing function in a registered charity; implementation resulted in greater effectiveness and improved focus on strategic marketing.

Planning and facilitating a workshop on customer service and culture change for the IT department of a utility company.